Elmeg Hybird 300
The new future proof platform
An introduction
The elmeg hybird systems are the first fully-migrated products that were developed based on a standard software (SW) platform. This SW platform combines the core competences of both the elmeg PABX and the bintec router/gateway products. Hybird stands for the seamless migration of future IP technology with "conventional" technology and supports the appropriate standards (internal and external SIP).
The elmeg hybird systems were developed as pure IP–PABX with the possibility of using hybrid technologies via an extremely flexible module concept. Investment security was of particular importance during the development; i.e. resuing existing infrastructure and equipment such as telephones for example (2nd and 4th existing system telepones via a new SW release), external applications etc.
Both systems do not have fixed TDM ports; meaning therefore that the basic configuration is a pure IP system. A number of interfaces are fixed to the motherboard: External MoH with audio in/out functionality, 2 x V.24 (1 x for service, 1 x for call data output), USB (in preparation), 1 SD card slot, 2 contacts (later release) 4+1 Ethernet interfaces and finally 1 reset key and 1 additional key to switch the module off. In delivery status the hybird licenses for 10 terminals (20 for hybird 600), 2 SIP channels and 5 SIP clients are included.
Connectors
The elmeg hybird 300 offers 3 module slots for traditional (TDM) extension/ line modules for use with up to 60 extensions as a wall system – the hybird 600 rack version supports up to 120 extensions and offers 6 module slots. 4 different modules are available for these slots: Modules 8FXS / Module 16FXS with 8/16 analogue extensions, Module 4S/U+4U with 4 switchable and 4 fixed digital interfaces. The 4 switchable interfaces can be operated in S0 internal / S0 external / Up0 modes, and the 4 fixed interfaces are operated in the fixed Up0 mode. On the other hand the Module 4S/U+ 6FXS implements 4 variable digital interfaces combined with 6 analogue connectors. All extension modules can be optionally equipped with RJ45 plugs or terminal blocks.
In order to ensure future security levels, separate option module slots are available: With respect to media transfer, i.e. the connection from "traditional" technology to IP telephones or to SIP providers, the elmeg hybird can be upgraded if required by a further 2 powerful DSP modules that provide parallel usable media transfers. A further 2 special module slots are provided for in the later release for the operation of S2M and analogue exchange lines.
The hybird systems have a number of performance features available at their disposal; the following list provides detailed information about the various functions.
Management of the hybird is done through the FCI (Funkwerk Configuration Interface) via the web browser.
The setting of important functions via the various individual user portals can be selected personally by the user; the administrator is therefore not required. Individual portals are also available for the various integrated applications (call centre, hotel reception, telephone booking system etc). This allows the authorised employee to look after the administration of the various integrated solutions.
The proven elmeg 2nd and 4th series system telephones are used as terminals. The integration of system telephones into the hybird system, in particular for IP system telephones, has been significantly improved in the development of the elmeg hybird. In a stronger way than ever before, the elmeg hybird looks after the following central adminstrative functions: configuration of the system telephones is done centrally within the hybird, meaning therefore that significant configuration parameters are transferred from the hybird to the system telephones.
Integrated applications
Hotel application
The integrated hotel application is intended for small and medium-sized hotels and guest houses and is a complete solution with its own admin access.
The functions are:
- Check in/out: Releasing/blocking of line access authorisation
- Room status (cleaning) can be set via the room telephone
- Printout of call data with itemised billing
- Configurable cost factor for calls
- Information about existing messages on room telephone (MWI)
- Reception telephone with room function keys
- Wake-up to room telephones
Mini call centre
The mini call centre is also a complete solution with its own admin access and offers a number of functions for a small call centre team that has up to 16 employees within a company. Ideal for small groups that need to communicate both frequently and in a dynamic manner, e.g. Sales Back Office, Support, Order Taking and Processing or Customer Service.
Scope of functions:
- Flexible assignment of lines and agents to call centre
- Dynamic customisation via supervisor (depending on call volume)
- Call centre call assignment (according to idle period of agent)
- Statistical analysis of lines and agents
Voice applications
The integrated voice applications are based on WAV files and offer a number of different solutions:
- Announcement before query:
With the possibility of entering numbers following the voice announcement in order to be connected to the relevant department or to directly select an extension
- MoH:
Individual playing of music in the queue
- Announcement / Infotext:
Brief message for the caller, e.g.: when calling outside of business hours.
- Wake-up message:
Induvidual wake-up messages are played to the guest via wake-up call
In order to be able to customise performance features and applications to the various daily requirements, calendars are used in order to switch the respective application in a timely manner. There are calendars for the following applications: Team (call assignment), day/night service, door terminal functions, Class of Service etc.
TAPI
The newly developed elmeg hybird TAPI interface is 64-bit compatible and allows for a wide variety of CTI applications. The compatibility to ESTOS enables the integration of CTI functions in different applications (Exchange, Outlook, Lotus Notes, Tobit, David, CRM systems etc). All system telephones as well as analogue and ISDN standard terminals can be connected via the "new" TAPI. The interface enables TAPI clients to be connected to the LAN; either with or without using a TAPI server.
External applications serverThe connection to MS Exchange implements the following unified messaging functions:
- Voice Messaging – access to messages, appointments, contacts and voice messages by voice/tone dialling; any messages in the mailbox are read.
- Voice control – any messages in the mailbox can be controlled using your voice.
- Answering machine – the exchange mailbox can be used as an answering machine.
- Auto Attendant (16 languages) – transfer of calls with possibility to search in address book as well.
Additional server connections to e.g.: Presence, LDAP, CRM / ERP are currently in preparation.
Mobility
The new DECT system is connected to the hybird in the form of a DECToIP system via the SIP protocol – without an integrated module. This mobility solution combines two proven technologies: DECT for the connection between the access point and the terminal (good coverage and voice quality), and IP between the DECT base and the elmeg hybird. The coverage can be adjusted to suit the local conditions via the flexibly positioned access points and the DECT repeaters.
IP
The hybird systems can be connected to the LAN via the existing Ethernet interfaces and shall use the existing infrastructural components such as: routers, WLAN access points and application servers. IP system telephones, standard SIP terminals and SIP lines are also connected to the system via the IP infrastructure. It is also possible to integrate offfsite extensions and home offices, or to connect a number of sites via the Internet. The hybird systems implement the transmission of faxes in accordance with the T.38 protocol.
