Please specify the information below in order for us to process your return material authorisation (RMA) request.
RMA - THE RULES
- RMA requests will be accepted only after the approval of this RMA form by Multicap and after release of an RMA # to the applicant.
- Multicap maintains a warranty period of one year on its products. For products outside the warranty period Multicap makes an estimate of replacement or repair to the customer.
- When unjustified RMA requests, ie, RMA requests for products that still function well, will be charged € 75 per working hour (excl. VAT).
- Our standard shipping fee of € 30 is charged for returning repaired units Multicap to the customer. This does NOT APPLY on reparations of warranty cases, or the expense for repair out of warranty is more than € 1,240.