Please specify the information below in order for us to process your return material authorisation (RMA) request.
RMA - THE RULES
- RMA requests will be accepted only after the approval of this RMA form by Multicap and after release of an RMA # to the applicant.
- Multicap maintains a warranty period of one year on its products. For products outside the warranty period Multicap makes an estimate of replacement or repair to the customer.
- When unjustified RMA requests, ie, RMA requests for products that still function well, will be charged € 75 per working hour (excl. VAT).
- Our standard shipping fee of € 30 is charged for returning repaired units Multicap to the customer. This does NOT APPLY on reparations of warranty cases, or the expense for repair out of warranty is more than € 1,240.
9880 Aalter, Belgium
Tel: +32 (0)3 877 44 80
Fax: +32 (0)3 870 42 30
VAT: BE 0444 751 334